National e-Tools Resident Agreement (NeRA) Cloud Aged Care Software



National e-Tools Resident Agreement


NeRA Cloud marks the start of a new era in resident agreement software. 

The evolution to cloud enables providers to operate a compliant, viable business well into the future.

The introduction of NeRA Windows in 2006 set the industry benchmark for resident agreement generation nationally. Developed to help providers navigate the complex requirements in the aged care resident agreement process, NeRA is currently the most widely used resident agreement software across Australia.

NeRA Cloud offers the same compliance protection and robust agreement generation process, with additional features that halve your admissions time!

e-Tools Software is ISO 27001 Information Security certified to afford you the highest level of cyber security, so you can rest assured your data is protected.


Increased Data Accessibility for Greater Efficiency
  • Access your NeRA Cloud application & resident agreement data on-the-move, on multiple devices.
  • Get tasks completed faster & be more productive.
Compliant Legal Resident Agreements
  • Free agreements included – Respite, permanent & extra service residential aged care agreements as required by the Aged Care Act 1997.
  • Agreement templates are automatically updated to meet Department & compliance requirements.
  • Agreement templates are maintained alongside our legal partner & industry specialists, Russell Kennedy Lawyers.
Streamlined Enquiry Management
  • Better manage your enquiries, waitlist & admissions with NeRA Cloud’s sales pipeline.
  • Capture client preferences & record client interactions to recognise individual needs.
  • Track & follow up prospective residents based on pipeline status & notes, to help improve your conversion levels.
Filter Tool
  • Search & segment your enquiry register by specific criteria.
  • Helps you manage prospective admissions based on specified attributes.
AN-ACC ready
  • Updated to new funding model, the Australian National Aged Care Classification (AN-ACC).
  • Ability to record AN-ACC specific information for residents and facilities.
Azure AD & DocuSign Integration Options
  • Azure AD Single Sign On integration option streamlines access to apps & resources.^
  • DocuSign e-signature integration option speeds up agreement signing process.^

^ Azure AD & DocuSign are optional add-ons available only with NeRA Cloud Enterprise version.

Multi-Factor Authentication Added Security Feature
  • Multi-Factor Authentication for extra protection from cyber threats.
  • Requires an extra login step on top of the user’s password, to minimise risks associated with compromised passwords.
Rooms & Quotation Module
  • Produce professional & impressive quotes & flyers.
  • Pre-filled room information streamlines & saves time on quotes & sample agreements.
  • Quote & flyer templates are customisable to your needs.
  • Convert quotes to agreements in just a few clicks!
Seamless Consulting Support
  • The e-Tools team is able to support you further by reviewing your data & providing¬† management-based recommendations aimed at improving your outcomes (additional fee applies).
  • With over 30 years’ experience in aged care management consulting, we have the expertise to provide this expanded management support service to our clients.

Discover NeRA Cloud with a free demo

More Intuitive Features

  • Responsive to Department changes:
    Government fees & charges automatically updated & embedded into your agreements.
  • Variations made easy:
    Easily amend & track changes to agreements. Create a variation for a room change, change of price or payment method.
  • Additional Services Feature:
    Option to standardise or customise pricing; easy opt in, opt out system for residents; clearly display itemised fees & details in resident agreements.
  • Reporting Feature:
    Analyse your resident admissions with our useful reporting feature.



Top Reasons to Move to the Cloud with Us

  • Data Mobility:
    Access data from any location on multiple devices.
  • Improved Time Management:
    Work more efficiently, increase productivity & gain more time to focus on your core business.
  • Cost Effective:
    Save on in-house server & IT support costs.
  • Advanced Security:
    High level of data & user protection.


NeRA Connections

Our software applications work independently, but where common data is shared, applications connect for increased efficiencies.

  • e-tools-refundable-accommodation-deposit
  • e-tools-dashboard
  • e-tools-staff-records-management

Schedule a NeRA Cloud online demo to learn more

Our clients share their experiences

As a small provider, we have found the suite of e-Tools products that we use to be invaluable. The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support well as a commitment...of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider.
Italian Aged Care Inc, WA
Chris Roberts Chief Executive Officer
We have been using the NeRA package for a couple of months now. It has proven to be extremely helpful in improving efficiency and the automatic updates make it much easier to keep compliant with the Aged Care Act. The support staff are very friendly and willing to help. I would definitely recommend this package to other Aged Care Facilities.
Mandurah Retirement Village Inc, WA
Krista Pascoe Accountant

Experience how our apps can help you. Learn more via an obligation-free demo.

Request a demo