National e-Tools Resident Agreement

NeRA Cloud Software Solution for Effective Compliance Management


National e-Tools Resident Agreement

A new era of cloud-based resident agreement software has arrived.

NeRA Cloud enables you to access resident agreement data from anywhere on multiple devices.

The introduction of NeRA in 2006 set the industry benchmark for resident agreement generation nationally. Developed to help providers navigate the complex requirements in the aged care resident agreement process, NeRA is currently the most widely used aged care resident agreement software across Australia.

NeRA Cloud marks the next evolution of agreement software. By moving to the cloud, e-Tools is able to offer advanced features to improve efficiency, quality outcomes and occupancy rates.


Data Accessibility on Multiple Devices
  • Access your NeRA Cloud application & resident agreement data on-the-move.
  • Get tasks completed faster, with more efficiency.
Compliant Legal Resident Agreements
  • Free agreements included – Respite, permanent & extra service residential aged care agreements as required by the Aged Care Act 1997.
  • Agreement templates are automatically updated to meet Department & compliance requirements.
  • Agreement templates provided and maintained by industry specialists Russell Kennedy Lawyers.
Sales Enquiry Management
  • Improve your conversion & occupancy levels – NeRA Cloud includes a sales pipeline to track enquiries & admissions.
  • Capture client preferences & record client interactions to recognise individual needs.
  • Follow up based on interactions & pipeline status.
Filter Tool
  • Search & segment your enquiry register by specific criteria/attributes.
  • Helps you manage prospective admissions based on specified criteria/attributes & potential funding levels.
ACFI Calculator
  • Interactive calculator to estimate the funding you will receive for a prospective resident.
  • Allows you to plan your admissions based on ACFI estimates to optimise your funding.
  • Note: Software will update to reflect new funding model when it occurs.
Rooms & Quotation Module
  • Produce professional & impressive quotes & flyers.
  • Pre-filled room information streamlines & saves time on quotes & sample agreements.
  • Convert quotes to agreements in just a few clicks.
  • Quote & flyer templates are customisable to your needs.
Advanced Security Features & Integration
  • Multi-Factor Authentication for extra protection from cybersecurity threats.
  • Azure AD Single Sign-On (SSO) integration option~
  • DocuSign integration option, to get agreements signed electronically~

~ Azure AD & DocuSign are not part of the NeRA Cloud standard inclusions, however NeRA Cloud integrates with both solutions. Organisations will need their own Azure AD & DocuSign accounts.

API Integration
  • Application Programming Interface (API) integration for B2B provider digital access to the Aged Care Provider Portal, to submit claims online [upcoming feature].
Seamless Consulting Support
  • The e-Tools team is able to support you further by reviewing your data & providing  management-based recommendations aimed at improving your outcomes (additional fee applies).
  • With over 30 years’ experience in aged care management consulting, we have the expertise to provide this expanded management support service to our clients.

Discover NeRA Cloud with a free demo

More Intuitive Features

  • Responsive to Department changes:
    Government fees & charges automatically updated & embedded into your agreements.
  • Means Test Estimator:
    Forecast fees & accommodation charges easily. No need to wait for delays from government assessment.
  • Variations made easy:
    Easily amend & track changes to agreements. Create a variation for a room change, change of price or payment method.
  • Additional Services Feature:
    Option to standardise or customise pricing; easy opt in, opt out system for residents; clearly display itemised fees & details in resident agreements.
  • Professional Letters:
    Reduce your admin work load & use our inbuilt templates to generate professional letters.
  • Reporting Feature:
    Analyse your resident admissions with our useful reporting feature.



Top Reasons to Migrate to the Cloud

  • Data Mobility:
    Access data from anywhere via a smart device or computer.
  • Productivity:
    Work faster with more efficiency.
  • Cost Effective:
    Scalable data capacity & IT cost savings.
  • Advanced Security:
    High level of data & user protection.


NeRA Connections

Our software applications work independently, but where common data is shared, applications connect for increased efficiencies.

  • e-tools-refundable-accommodation-deposit
  • e-tools-dashboard
  • e-tools-staff-records-management

Schedule a NeRA Cloud online demo to learn more

Our clients share their experiences

As a small provider, we have found the suite of e-Tools products that we use to be invaluable. The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support well as a commitment...of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider.
Italian Aged Care Inc, WA
Chris Roberts Chief Executive Officer
We have been using the NeRA package for a couple of months now. It has proven to be extremely helpful in improving efficiency and the automatic updates make it much easier to keep compliant with the Aged Care Act. The support staff are very friendly and willing to help. I would definitely recommend this package to other Aged Care Facilities.
Mandurah Retirement Village Inc, WA
Krista Pascoe Accountant

Experience how our apps can help you. Learn more via an obligation-free demo.

Request a demo