National e-Tools Resident Agreement

Compliant Resident Agreements Trusted for Over a Decade


National e-Tools Resident Agreement

Developed to help providers navigate the complex requirements in the aged care resident agreement process, NeRA has been trusted for over a decade by providers.

The introduction of NeRA over 15 years ago set the industry benchmark for resident agreement generation nationally. It is currently the most widely used aged care resident agreement software across Australia.

NeRA’s intuitive, stepped approach simplifies the agreement generation process and ensures all relevant data is electronically captured from the beginning of the resident’s aged care journey with you.



Compliant Legal Agreements Included
  • Respite, permanent & extra service residential aged care agreements as required by the Aged Care Act 1997.
  • All agreement templates contain the Charter of Aged Care Rights and Code of Conduct.
  • Agreement templates provided by Russell Kennedy Lawyers.
  • Helps reduce your legal costs.
Responsive to Department Changes
  • Stay on top of the complex & ever-changing compliance changes in relation to resident agreements.
  • Government fees & charges automatically updated & embedded into your agreements.
Means Test Estimator
  • Forecast fees & accommodation charges easily.
  • No need to wait for delays from government assessment.
Quotes & Letters
  • Reduce your admin work load & use our inbuilt templates to generate professional quotes & custom letters.
Variations Made Easy
  • Easily amend & track changes to agreements.
  • Create a variation for a room change, change of price or payment method.
Reporting Feature
  • Analyse your resident admissions with our useful reporting feature.
More Great Features
  • Electronically store each resident’s documentation with NeRA’s upload feature.
  • Archiving & filtering feature for easy access to all of your resident data.
  • Duplicate function to save you time on re-occurring respite bookings & respite to permanent agreements.

Discover what NeRA is all about

Additional Services Feature

Increasing consumer choice and your service offerings by way of Additional Services can help you remain competitive in today’s market.

This handy feature in NeRA helps you manage Additional Services efficiently whilst ensuring you meet the necessary Department requirements.

  • Centralise Additional Services & allocate to relevant facilities.
  • Standardise your pricing or customise to individual residents.
  • Easy opt in & opt out system for residents using NeRA-generated template letters.
  • Clearly display itemised Additional Services fees and details in resident agreements.
  • Generate reports to analyse the performance of your Additional Services.



The Powerful New NeRA Web

The next generation of NeRA is coming your way soon! Enjoy all the features of NeRA plus exciting new features in the web version to support you even further.

Powerful new features in NeRA Web will include:

  • Enquiry & wait list management
  • Rooms Module to link room price & details to quotes & agreements
  • Cloud database for ease of access

NeRA Connections

Our software applications work independently, but where common data is shared, applications connect for increased efficiencies.

  • e-tools-refundable-accommodation-deposit
  • e-tools-dashboard
  • e-tools-staff-records-management

Our clients share their experiences

As a small provider, we have found the suite of e-Tools products that we use to be invaluable. The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support well as a commitment...of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider.
Italian Aged Care Inc, WA
Chris Roberts Chief Executive Officer
We have been using the NeRA package for a couple of months now. It has proven to be extremely helpful in improving efficiency and the automatic updates make it much easier to keep compliant with the Aged Care Act. The support staff are very friendly and willing to help. I would definitely recommend this package to other Aged Care Facilities.
Mandurah Retirement Village Inc, WA
Krista Pascoe Accountant

Experience how our apps can help you. Learn more via an obligation-free demo.

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