National e-Tools Resident Agreement (NeRA)

Resident Agreement Aged Care Software - ISO Certified for Data Security

NeRA

National e-Tools Resident Agreement

NeRA Cloud is Australia’s leading resident agreement aged care software platform. Stay sharp with automatic updates & smarter tools to keep your team moving forward & fully compliant. 

NeRA was developed over two decades ago to help providers navigate the complex requirements of generating legally compliant resident agreements.

Over 1,200 aged care providers nationally trust NeRA to meet ongoing changing requirements to stay compliant!

Cloud aged care software offers secure access to data anytime on multiple devices – enable team collaboration, improve efficiency & halve admissions time!

 

AGED CARE SOFTWARE

 

BOOK DEMO - NeRA Cloud Aged Care Software

  • Please inform us if there are specific features or areas you'd like to know more about, so we can tailor the demo & information to your needs.

 

Features and Benefits

Comply with Aged Care Reform Changes
  • Manage ongoing Department requirements post 1 November 2025.
  • New HELF management section, incl. Purchase Order.
  • Provision for Hotelling Supplement & NCCC.
  • Manage RAD/RAC retention; DAP indexation adjustments.
Compliant Legal Resident Agreements
  • Free agreements included – Respite, permanent & new HELF (Higher Everyday Living Fees).
  • Maintained alongside our legal partner Russell Kennedy Lawyers.
  • Automatically updated agreements, fees & software – stress free!
Streamlined Enquiry Management
  • Waitlist & Client Relationship Management (CRM) pipeline.
  • Better manage your enquiries, waitlist & admissions.
  • Record resident preferences, interactions & personalise communication.
  • Pipeline status + filter tool – manage prospective admissions based on status/attributes to improve conversion.
Rooms & Quotation Module
  • Produce professional & impressive quotes & flyers.
  • Pre-filled room information streamlines & saves time on quotes & sample agreements.
  • Quote & flyer templates are customisable to your needs.
  • Convert quotes to agreements in just a few clicks!
AN-ACC Ready
  • Record AN-ACC specific information for residents and facilities (Australian National Aged Care Classification).
Multi-Factor Authentication (MFA) Security
  • Multi-Factor Authentication as added security layer.
  • Requires an extra login step on top of the user’s password; minimises risk associated with compromised passwords.
Azure AD & DocuSign Integration Options
  • Azure AD Single Sign On integration option streamlines access to apps & resources.^
  • DocuSign e-signature integration option speeds up agreement signing process.^

^ Azure AD & DocuSign are optional add-ons available only with NeRA Cloud Enterprise version.

Meet Nov. 2025 Aged Care Reform Requirements & Future Changes

New HELF Management Section incl. Purchase Order
  • Easy but detailed setup of HELF (Higher Everyday Living Fees) services & packages.
  • HELF agreements & Purchase Order template included in software.
Provision for Hotelling Supplement & NCCC
  • Easily manage Hotelling Supplement & Non-Clinical Care Contribution (NCCC) based on Government prescribed values.
  • Cap values will be automatically updated within software.
Manage RAD/RAC Retention
  • New section added to manage RAD/RAC retention for post 1 Nov 2025 residents.
  • Simplified, automated calculations incl. daily retention amount & total retention amount.
DAP Indexation
  • Changes have been applied to cater for the Daily Accommodation Payment (DAP) indexation requirement, effective 1 Nov 2025.
Variations Made Easy
  • Easily amend & track changes to agreements for post 1 Nov 2025 residents & grandfathered residents.
  • Create variations for changes in room, price or payment method.
Reporting Feature
  • Analyse your resident admissions with our useful reporting feature.

 

 

Benefits of moving to Cloud

Data Accessibility & Mobility
  • Access your NeRA Cloud application & resident agreement data from any location, on multiple devices.
Improved Time Management & Efficiency
  • Work more efficiently, increase productivity & gain more time to focus on your core business.
Cost Effective
  • Save on in-house server & IT support costs.

 

 

 

 

 

 

 

 

Cyber Security Assurance

  • e-Tools Software is ISO/IEC 27001 certified as an organisation to afford the highest level of data protection. Be confident knowing your data is secure against the most sophisticated cyber threats.

NeRA Connections

e-Tools Software’s plug-and-play solutions link under one connected care ecosystem to keep you responsive and compliant.

  • e-tools-refundable-accommodation-deposit
  • e-tools-dashboard
  • e-tools-staff-records-management

Schedule a NeRA Cloud online demo to learn more

Contact Us

Our clients share their experiences

As a small provider, we have found the suite of e-Tools products that we use to be invaluable. The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support available...as well as a commitment...of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider.
Italian Aged Care Inc, WA
Chris Roberts Chief Executive Officer
We have been using the NeRA package for a couple of months now. It has proven to be extremely helpful in improving efficiency and the automatic updates make it much easier to keep compliant with the Aged Care Act. The support staff are very friendly and willing to help. I would definitely recommend this package to other Aged Care Facilities.
Mandurah Retirement Village Inc, WA
Krista Pascoe Accountant
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