Client Stories & Testimonials

Jump straight to:

eHSP | e-Tools Home Support Programme

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

Mandy Medlen, Director Financial Services

EPIS Incorporated, WA

“A big thank you to you and your team in regards to updating eHSP with so many cool features that have made our lives easier. These include: Additional sections added in the New client Profile creation area; Save and Complete button in the group activity area; and Print attendance sheet. Small things do make real big differences.”

Preeti Thirumalaiswamy, Program Admin Assistant

Samarinda, VIC

eHCP | e-Tools Home Support Programme

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

Mandy Medlen, Director Financial Services

EPIS Incorporated, WA

“Violet Town Bush Nursing Centre have been using e-Tools products for a number a years. The quality Agency recently undertook an audit of Home Care Packages. The eHCP (electronic Home Care Package) was able to produce a number of reports required by the auditor and was a valuable tool in assisting us to receive a fully met Audit report.”

Barry Hobbs, CEO

Violet Town Bush Nursing Centre (Honeysuckle Regional Health), VIC

e-REC | e-Tools Reconciliation

“Our purchase of e-REC has proven to be most beneficial and has significantly reduced the time we were spending reconciling the paper based Medicare Payment Statement with our eHCP application. The use of e-REC simplifies the reconciliation process and ensures the data provided to Medicare and entered into eHCP correlates and is correct.

The Corrective Action section in e-REC has easy to understand prompts. This along with the on-line support provided by e-Tools ensures support is readily available. The ability to download the end report also provides evidence of accuracy for our accounts department.

It is refreshing to note that e-Tools continues to work with their customers, acknowledging feedback and providing online and phone support. They continue to work towards providing extra features and updating their software.”

Kevan Mcnamara and Kylie Jenkins

Moyne Health Services, VIC

eNDIS | e-Tools National Disability Insurance Scheme

CLIENT SUCCESS STORY

NHCH was the 2020 winner of the Australian Small Business Champion, Professional Medical Services Category. e-Tools’ partnership with NHCH commenced when they were a startup NDIS business, and we first supported them with eNDIS. We were able to play a small role in assisting them to navigate the complex challenges of operating a successful business in this sector, through our years of industry experience.

Read more…

[Picture & article courtesy of Newcastle Herald – Australian Community Media]

Newcastle and Hunter Community Health

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

Mandy Medlen, Director Financial Services

EPIS Incorporated, WA

NeRA | National e-Tools Resident Agreement

“We wanted to find a software solution that was compliant with the prudential requirements of the Aged Care Act 1997 and also had the ability to be updated with the regularly changing fees, interest rates and legal requirements, without the need for reinstalling the software. NeRA software also allows us to individually tailor our resident agreements by adding information which is specific to Samarinda Lodge. We chose the NeRA software for its easy-to-use features and its cost effectiveness.”

Katrina Thurston, Financial Controller

Samarinda Lodge Inc, VIC

“We have no regrets purchasing NeRA and would recommend it to any facility. It is a time efficient and cost effective way to ensure compliance with legislation. We’ve been using NeRA for a couple of years and have never had to worry about fees/charges being out of date, with the automatic fee update feature. Also having the ability to individually tailor resident agreements by adding information which is specific to our facility is a plus.”

Gary Holland, Director Of Nursing

Shepparton Aged Care, VIC

“I have been using NeRA for a year and have found it to be a time saving benefit to me when preparing resident agreements. As a medium sized stand-alone facility where there are very few administrative staff one of the challenges is to keep abreast of the many changes to fees and charges. NeRA automatically incorporates these changes into new agreements making it a simple process to prepare them. NeRA includes all the information required under the Act yet still allows for individual requirements to be added. Specific facility requirements can be automatically generated into all agreements and individual resident requirements can also be included as a ‘once-off’ item. Back up support is readily available and I never feel that I am being a nuisance when I call. I would strongly recommend NeRA to any residential aged care facility.”

Ann Turnbull, Chief Executive Officer

Lynden Aged Care, VIC

“Recently, for the first time in over twelve years, the committee at Dalrymple Villa started asking for bonds. We had to formulate a bond agreement quickly, that looked professional, fitted all the legal requirements and incorporated the changing Government Legislation. We were fortunate to discover e-Tools who not only met all of our legislative needs, but who offered fast and friendly customer service. The user friendly e-Tools software enabled us to reproduce our first Agreement within fifteen minutes! The Dalrymple Villa is extremely impressed with this software and would highly recommend it to the aged care industry”

Catherine Heferen, Finance Officer

Dalrymple Villa Inc, QLD

“We have been using the NeRA package for a couple of months now. It has proven to be extremely helpful in improving efficiency and the automatic updates make it much easier to keep compliant with the Aged Care Act. The support staff are very friendly and willing to help. I would definitely recommend this package to other Aged Care Facilities.”

Krista Pascoe, Accountant

Mandurah Retirement Village Inc, WA

“Since introducing NeRA, we have found that the documentation side of introducing a new Resident to the facility is a substantially smoother process. It takes much less time and has far less stress attached as the software does not let us proceed to printing the contract unless all relevant sections are completed. It also saves time and resources as depending on the information provided to the program, only the required sections of the contract are printed meaning that there is no post printing removing of pages. I have found that the support has been responsive to any issues that I have raised.”

Craig Yeates, General Manager

Cabanda Care, QLD

“Braemar is a 165 bed three site organisation. We investigated NeRA software as part of our project to streamline and strengthen our admissions process. We found NeRA practical in meeting our needs. Our Admission Officer can use the contract to clearly demonstrate the payment options, simpler than working it out manually. The fact that the contracts are updated automatically gives us peace of mind knowing we are providing the most accurate financial information to our clients. Given the agreement software was so successful we have also purchased the police check software. We have been equally impressed with it ease of use and accuracy. Should we move into Community Care we would not hesitate to add their Community Care agreement to our suite of programmes.”

Michelle Barrow, Executive Manager Care

Braemar Presbyterian Care, WA

“As the Admissions Coordinator for the Royal Australian Air Force Association’s six facilities I have found the NeRA software indispensable. Having used NeRA for nearly two years I have found it user friendly, efficient and accurate.The back up service is always readily available, efficient and effective in trouble shooting and offering helpful advice. I recommend NeRA to any aged care service.”

Aileen Williams, Admissions Coordinator

Royal Australian Air Force Association of WA

eRAD | e-Tools Refundable Accommodation Deposit

“Woolgoolga Aged Care Centre is a 64 bed not for profit, community owned Aged Care Facility in the small community of Woolgoolga on the mid north coast of provide low care, high care and respite residential aged care. We also have 30 independent living units and operate with a small Management team with limited administrative assistance. Approximately 12 months ago we began using e-Tools Resident Agreements [NeRA] which we found to be an excellent product, saving time and eliminating administrative errors. When e-Tools introduced the eRAD software, we had no hesitation in using this product. Prior to using eRAD I was using Excel as our bond register, whilst an accurate record was kept, it was a cumbersome and time consuming process each month. The eRAD is also an excellent product and I would highly recommend use by any aged care facility holding Aged Care Accommodation Bonds. Support from the team at e-Tools is also excellent. Their response to requests for assistance is done in a timely and courteous manner. Thank-you to all the staff at e-Tools, you have produced and support two great products.”

Kerri Hewitt, Finance Manager

Woolgoolga and District Retirement Village Ltd, NSW

“Restvale Aged Care has been using the NeRA Resident Agreement software for over 12 months with much success. Based on this we have recently purchased the eRAD Bond Register software which ensures we are complying with the most up-to-date legislative changes to the Aged Care Act, thus giving us more confidence in our reporting to the Department. We have found both these programmes user friendly and would highly recommend them to any Aged Care Facility.”

Karen Wood, Administration Finance Manager

Lobethal & District Aged Homes Inc, SA

“I have found the software reduces the number of errors occurring, as prior to the software implementation we were relying on spreadsheets and formulas being right. Therefore we have a higher level of confidence that the data is right, especially when reporting to the Department. We have also found that we had been missing revenue we were entitled to.”

Helen Symes, Finance Manager

Wimmera Health Care Group, VIC

eVM | e-Tools Visitor Management

CLIENT STORY

REDHS sought a comprehensive solution to manage visitors & contractors into their facility. Recognising this as an important step in protecting the health & wellbeing of residents and meeting regulatory requirements, REDHS weren’t just looking for an off-the-shelf product, they wanted a system that would link seamlessly with their existing contractor data in e-Tools Supplier Agreement (eSA).

e-Tools worked closely with REDHS to deliver a customised solution – this is what makes e-Tools Visitor Management (eVM) a unique visitor management system, purpose-built to meet current & future industry requirements & COVID-19 requirements.

Read more…

Rochester & Elmore District Health Service (REDHS)

eSA | e-Tools Supplier Agreement

“As a small provider, we have found the suite of e-Tools products that we use to be invaluable. They have enabled us to implement a complete system for contracts management (eSA), meet all our prudential obligations in relation to accommodation bonds (eRAD), and streamlined the preventative and ad hoc maintenance we undertake (eMR). The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support available for the systems currently in use, as well as a commitment from e-Tools of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider. We would not hesitate to recommend e-Tools to other providers.”

Chris Roberts, Chief Executive Officer

Italian Aged Care Inc, WA

eMR | e-Tools Maintenance Register

“As a small provider, we have found the suite of e-Tools products that we use to be invaluable. They have enabled us to implement a complete system for contracts management (eSA), meet all our prudential obligations in relation to accommodation bonds (eRAD), and streamlined the preventative and ad hoc maintenance we undertake (eMR). The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support available for the systems currently in use, as well as a commitment from e-Tools of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider. We would not hesitate to recommend e-Tools to other providers.”

Chris Roberts, Chief Executive Officer

Italian Aged Care Inc, WA

Who we work with

Experience how our apps can help you. Learn more via an obligation-free demo.

Request a demo