Client Support

For over 17 years, clients have relied on us for continuous support as part of an ongoing partnership. Client support is something we take very seriously and our aim is to provide exceptional service at all times.


Based locally in Melbourne, our support team is readily available to assist clients. We encourage clients to use our ticketing system via the Support Portal. It helps ensure enquiries are logged, tracked and responded to promptly – all part of providing you with unrivalled client support! Of course you can still reach us by email or phone as well:

03 9573 3277

If you’re not an e-Tools client yet, please send us your enquiries via our Contact page instead.




Use the link below to connect with us when we set up an online meeting via TeamViewer:





The e-Tools Support Portal is free for all clients to use.

By signing up, you get access to the following resources:

  • Ticketing system
  • Guides, useful tips
  • Software release notes


Existing clients who already have login details:

Click to log in to our Support Portal & Ticketing System below:

Existing clients without login details:

Contact us on to request your individual login or sign up below.




To help you and your clients get the best out of our Mobile Apps, we have developed a range of short tutorial videos. These videos can be shared with your clients and their families or loved ones.

View Videos



Support Highlights

Training Your Staff

Your workforce is your biggest asset. Ensure new & existing staff are competent in the use of our software to deliver quality outcomes for your organisation. Training can be delivered online or F2F.

Consulting Support

Understanding legislative requirements can be difficult but necessary to meet compliance. We have consultants who can explain the details & the way our software interacts with the legislation.

Customisable Solutions

Training, consulting & software can be adapted to meet your needs & evolve with you. Speak with our friendly team about a solution that fits in with your requirements.

Web Hosting Service

For secure data access from anywhere, e-Tools offers a cost-effective service via Amazon AWS Web Hosting. For increased support, with your approval, we can login to assist with issues promptly.

Interested in more powerful solutions for your business?

Explore our full range

Experience how our apps can help you. Learn more via an obligation-free demo.

Request a demo