Addressing community needs & rapid expansion; streamlining client information with nimble software solutions

Location, demographics & industry changes led to PFH's rapid growth. Scalability, experience & client service are important factors in a software partner for PFH's continued growth.

People First Healthcare (PFH) is a registered provider of Home Care Packages, CHSP and NDIS, with a focus on meeting the unique needs of the elderly multicultural demographic in the Northern and Western suburbs of Melbourne, particularly the Arabic community group.

Traditionally, families in these communities provide support for an elderly parent in the home for as long as they can. The concept of residential aged care is unfamiliar and often not considered. This alone keeps the team at PFH constantly busy, assisting clients to maintain independence at home.

The Government’s move to encourage our ageing population to stay at home for longer led to a rising demand for in-home care services. CEO Dr. Mohammed Alebrahimi and his team experienced this first-hand, as demand for their services skyrocketed, leading to PFH’s growth.

With a background as an optometrist, Dr. Mohammed realised the increasing need for in-home care services in other parts of the community. This saw the opening of PFH’s new location in Roxburgh Park and PFH recently spread its wings as far as Western Sydney.

PFH first engaged with e-Tools Software in 2018 and e-Tools has supported the team at PFH throughout its growth. PFH currently uses e-Tools’ eHCP, eREC, eHSP, eNDIS and eSRM software applications to manage its client base requirements and associated compliance obligations.

Client details and care plans are easily accessible on a centrally linked platform facilitated by e-Tools Software, resulting in less documentation hurdles and communication breakdowns. Location presents no barrier with the platform that e-Tools offers.

It was important from the beginning for Dr. Mohammed and his team to find a software provider that was capable of scaling up with them, one that had the right amount of experience to assist them in navigating the complex nature of aged and community care compliance requirements. e-Tools ticked all the boxes and at present, Dr. Mohammed knows he can reach out to the e-Tools team to discuss and resolve matters at any time.

e-Tools is thankful to be able to support such an amazing team of committed healthcare professionals who pave the way in providing quality and supportive care to the ageing population.

To discover how e-Tools can address your specific needs and expansion plans, please contact us. The software applications mentioned above are as follows:

  • eHCP [e-Tools Home Care Package]
  • e-REC [e-Tools Reconciliation]
  • eHSP [e-Tools Home Support Programme]
  • eNDIS [e-Tools NDIS]
  • eSRM [e-Tools Staff Records Management]

Please do not hesitate to contact us for further information.

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