Consumer Statements Available to View on App

• Save significant costs & admin time by uploading Consumer Statements to the app. Coming soon in the upgraded eConsumer version.
• Your consumers can access current & historical Statements easily.
• This is available for HCP recipients, with plans to expand to NDIS participants & 2025 Support at Home Program.

Feedback & Rating Tool in a Private  Platform

• Support your consumers with a clear process to give feedback or make complaints, to meet your provider responsibility under the User Rights Principles 2014.
• Gain valuable input on what you’re doing well & identify issues to be addressed.
• Actively monitor quality via a ratings/feedback report.

Fingerprint & Facial ID Unlock

• Convenient & secure login option for consumers.
• Available soon in the upgraded version of the app.

Translated to 10 Languages

• Currently with a choice of 5 translated languages: Chinese, Dutch, Greek, Italian, English.
• Upgraded version launching soon will have additional 5 languages: Korean, Arabic, Vietnamese, Russian, Spanish.
• Thoughtfully designed, with larger display & colour scheme that is easy on the eyes.

Ready for Your Next Step?

Ask for a free demo and more info! eConsumer is subscription-based, allowing providers to pay based on number of users, with the flexibility to add or remove users as required. Enquire now.

eWorkforce Mobile App

For Community Care Staff

Access to Workday on the Move

• Access service schedule & client data from any smart device.
• Instant communication & notifications for client service updates.
• Make changes to availability & accept shifts promptly.

Empower Staff to Deliver Quality Care

• Real time access to client data anytime, anywhere.
• View & enter progress notes on-the-spot.
• Record information instantly for improved accuracy.
• Capture client signature electronically on service completion.
• Capture & store images against client records if required.
• AWACCS instrument/Early ID feature – record changes in health & wellbeing of clients to identify if early intervention is required.

Notifications System for Scheduling Updates – NEW!

• Push notifications for scheduling changes are seen on main screen of mobile, without having to enter the app.
• High Priority messages for updates of a more important nature, are displayed with boosted prominence. Staff can tap to indicate they have seen the message.
• Job Broadcast messages announce urgent assignments & enable staff to accept appointments instantly from the app.
• Respond promptly to service cancellations & available assignments.

Save Time, Increase Productivity

• Capture data electronically to assist with payroll.
• Save time doubling up on timesheets.
• Staff clock in & clock out feature.
• Record travel time & kms.
• Book & change services instantly.
• Close out services to ensure accurate records.

Added Security Measures for Staff & Consumers

• Consumers can verify staff identification via the Mobile App.
• View client-specific security alert notes prior to accessing client’s property.
• Tracking feature that notifies Head Office if staff have not signed in at the scheduled time.
• Ability for clients to sign electronically on service completion.