Client Stories & Testimonials

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

“A big thank you to you and your team in regards to updating eHSP with so many cool features that have made our lives easier. These include: Additional sections added in the New client Profile creation area; Save and Complete button in the group activity area; and Print attendance sheet. Small things do make real big differences.”

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

Moyne Health Services (MHS) first used the eHCP software program in 2013. We found eHCP to be easy to use, meeting our Corporate Governance, Legislative and client information needs. Over the last 8 years MHS has benefited from the expansion of the e-Tools Software program that have included:

• eHCP ongoing improvements, updates and reporting capabilities.
• EOM and eREC (Reconciliation) have provided an easy avenue for reporting to Medicare and reconciling the client funds.
• eNDIS
• eSA (will be most beneficial when this becomes Web based, as Brokered Contractor data will automatically transfer from eSA to eHCP).
• eSRM for Staff Record Management. Lately we commenced using the eWorkForce mobile app for staff rostering. This program has been a “god send” for our rostering staff. Use of the mobile phone app provides up to date information for care workers and for reporting back to our HCP office. The ability for care staff to mark off completed services in real time is an additional time saver for our administration staff.

e-Tools are always receptive of our ideas for potential product enhancements. The continued support we receive from the e-Tools team and their readiness to provide assistance has embedded the e-Tools Software Program into Moyne Health Services HCP Program.

“Violet Town Bush Nursing Centre have been using e-Tools products for a number a years. The quality Agency recently undertook an audit of Home Care Packages. The eHCP (electronic Home Care Package) was able to produce a number of reports required by the auditor and was a valuable tool in assisting us to receive a fully met Audit report.”

CLIENT SUCCESS STORY

NHCH was the 2020 winner of the Australian Small Business Champion, Professional Medical Services Category. e-Tools’ partnership with NHCH commenced when they were a startup NDIS business, and we first supported them with eNDIS. We were able to play a small role in assisting them to navigate the complex challenges of operating a successful business in this sector, through our years of industry experience.

Read more…

[Picture & article courtesy of Newcastle Herald – Australian Community Media]

“We have found the e-Tools software easy to understand and simple to move from module to module, now that we use eHSP, eNDIS and eHCP. The fact that location has never been a barrier is a huge plus for remote providers who don’t have any idea what they are getting themselves in for when they take on a new program (e.g. HCP or NDIS). So they need to trust that the software will be effective and efficient, and that the software provider will have a responsive, understanding, knowledgeable, thorough and extensive support network. This is exactly what I have found with e-Tools, so I am happy to promote it to NDIS and other providers.”

“We wanted to find a software solution that was compliant with the prudential requirements of the Aged Care Act 1997 and also had the ability to be updated with the regularly changing fees, interest rates and legal requirements, without the need for reinstalling the software. NeRA software also allows us to individually tailor our resident agreements by adding information which is specific to Samarinda Lodge. We chose the NeRA software for its easy-to-use features and its cost effectiveness.”

“We have no regrets purchasing NeRA and would recommend it to any facility. It is a time efficient and cost effective way to ensure compliance with legislation. We’ve been using NeRA for a couple of years and have never had to worry about fees/charges being out of date, with the automatic fee update feature. Also having the ability to individually tailor resident agreements by adding information which is specific to our facility is a plus.”

“I have been using NeRA for a year and have found it to be a time saving benefit to me when preparing resident agreements. As a medium sized stand-alone facility where there are very few administrative staff one of the challenges is to keep abreast of the many changes to fees and charges. NeRA automatically incorporates these changes into new agreements making it a simple process to prepare them. NeRA includes all the information required under the Act yet still allows for individual requirements to be added. Specific facility requirements can be automatically generated into all agreements and individual resident requirements can also be included as a ‘once-off’ item. Back up support is readily available and I never feel that I am being a nuisance when I call. I would strongly recommend NeRA to any residential aged care facility.”

“Recently, for the first time in over twelve years, the committee at Dalrymple Villa started asking for bonds. We had to formulate a bond agreement quickly, that looked professional, fitted all the legal requirements and incorporated the changing Government Legislation. We were fortunate to discover e-Tools who not only met all of our legislative needs, but who offered fast and friendly customer service. The user friendly e-Tools software enabled us to reproduce our first Agreement within fifteen minutes! The Dalrymple Villa is extremely impressed with this software and would highly recommend it to the aged care industry”

“Woolgoolga Aged Care Centre is a 64 bed not for profit, community owned Aged Care Facility in the small community of Woolgoolga on the mid north coast of provide low care, high care and respite residential aged care. We also have 30 independent living units and operate with a small Management team with limited administrative assistance. Approximately 12 months ago we began using e-Tools Resident Agreements [NeRA] which we found to be an excellent product, saving time and eliminating administrative errors. When e-Tools introduced the eRAD software, we had no hesitation in using this product. Prior to using eRAD I was using Excel as our bond register, whilst an accurate record was kept, it was a cumbersome and time consuming process each month. The eRAD is also an excellent product and I would highly recommend use by any aged care facility holding Aged Care Accommodation Bonds. Support from the team at e-Tools is also excellent. Their response to requests for assistance is done in a timely and courteous manner. Thank-you to all the staff at e-Tools, you have produced and support two great products.”

“Restvale Aged Care has been using the NeRA Resident Agreement software for over 12 months with much success. Based on this we have recently purchased the eRAD Bond Register software which ensures we are complying with the most up-to-date legislative changes to the Aged Care Act, thus giving us more confidence in our reporting to the Department. We have found both these programmes user friendly and would highly recommend them to any Aged Care Facility.”

“I have found the software reduces the number of errors occurring, as prior to the software implementation we were relying on spreadsheets and formulas being right. Therefore we have a higher level of confidence that the data is right, especially when reporting to the Department. We have also found that we had been missing revenue we were entitled to.”