Support at Home Changes Effective 1 Oct 2026 [Personal Care Services]
Approved Personal Care services will be fully government funded for eligible participants & no participant contribution will apply from 1 Oct 2026. Know the details here.
As part of the Support at Home changes effective 1 October 2026, approved Personal Care services will be fully government funded for eligible participants, meaning no participant contribution will apply. Personal Care includes services such as showering, dressing, personal hygiene, eating, non-clinical continence management, and assistance with self-administration of medication. There are no changes to participant budgets, providers, care workers, or contributions for other service types.
Existing Personal Care Services
For Personal Care services already created with service dates on or after 1 October 2026, the e-Tools Support at Home (eSAH) system will automatically apply the Clinical contribution rate (0%) in accordance with the new regulations.
To minimise disruption and maintain continuity for existing services, there are two options available:
Option 1 → Retain existing services
- Existing services can remain active and will continue to be displayed under the Independence category in the Services Detail section. However, client contributions will be calculated in accordance with the new funding rules, with a 0% client contribution applied where applicable. Reports will reflect the correct support category in accordance with the new funding arrangements.
Option 2 → Create new services
- Alternatively, existing services can be stopped and new services created. The newly created services will be displayed under the Clinical Support category in the Services Detail section. Client contributions will be calculated in accordance with the new funding rules, including the application of a 0% client contribution where applicable. Reports will reflect the correct support category.
New Personal Care Services
For Personal Care services created from 1 October 2026 onwards, Personal Care will appear under the Clinical Care category as required by the regulations. The Services section will display these services under the appropriate category based on the service date, and all related contribution calculations will be applied automatically.
What eSAH Users Need to Do
No action is required from users/providers. All necessary system updates will be included in the eSAH software release prior to 1 October 2026, including updates to service categorisation, contribution calculations, budgets, invoices, and statements.
If you have further queries, kindly reach out to our Support Team on: support@e-tools.com.au
