eConsumer Mobile App – Enable Consumer & Family Participation in the Care Process

Watch our latest video to learn how eConsumer Mobile App encourages consumer and family participation, provides choices and helps you meet your provider responsibilities.

Promoting Choice & Encouraging Participation in Home Care & NDIS

• Calendar of appointments on one screen: Help consumers keep track of upcoming appointments
• Appointment rescheduling requests: Enable consumers to participate in their own service arrangements. Optional but important under the User Rights Principles 2014. Providers will have final approval of requests.
• Consumer statements on the app: Current and historical statements can be uploaded & made available. Save significant time & postage costs. Currently available for HCP consumers only, with plans to expand into NDIS and the future Support at Home Program.
• Feedback & rating tool in a private platform: Support consumers to submit feedback or complaints. Important to meet provider requirements under the User Rights Principles 2014.
• Choice of multiple languages: Translated to 10 languages to support culture & diversity.
• Face & fingerprint unlock: A secure, convenient login option.
• ISO certified for Information Security: Protect client data from the risk of security breaches.

Pair eConsumer with the eWorkforce Mobile App for care workers to unlock more benefits!

eConsumer was recently updated with an automated account creation and user registration process. This offers a much simpler and manageable way for providers to invite consumers, family members and carers to use the eConsumer App. If you are an existing e-Tools Home Care or NDIS software user and would like to start introducing the mobile app to your consumers and families, please contact our team to learn more.

For more information on our Mobile Apps, book a free demo or click here for more info.