Reconciliation in e-Tools Support at Home software

*NEW RECONCILIATION FEATURE* Reconcile service claims against payment info from Services Aus. Refer to the e-Tools guides for detailed steps to manage your reconciliation.

📣 The e-Tools Software team introduced the Reconciliation feature in e-Tools Support at Home software recently.

This is a key function that streamlines the reconciliation of service claims against payment information received from Services Australia via the PRODA portal. A simplified, guided four-step claim process is built into your workflow:

Claim Details – Manage Invoice – Finalise – Reconcile (Phase 1)

Please refer to the Reconciliation Guide for detailed steps on how to manage the process.

There is additional document covering Payment Summary Mapping details. For reference, some users may encounter a validation message when uploading a Payment Summary received from Services Australia for reconciliation. This issue typically occurs when the provider details in the Payment Summary do not match the corresponding provider’s information configured in the eSAH application. The information in the Payment Summary Mapping guide explains how to identify and resolve this.