Module Based Software Applications

We are a multi site operator and since installing NeRA we are now efficiently, effectively and accurately record resident agreements for all of our new residents (respite included). We have the comfort that the information is always up to date and nothing is missed. We are also able to use the sorting capabilities to review new resident agreements and track our new resident admissions. Our accounts department also has access to this tool and in that way they access the actual resident agreement. By them doing this they can then charge all fees accurately and not wait for the facility to contact them with the details. A great additional tool to our business that we wish we had installed years before.

In 2015 I managed the implementation of Consumer Directed Home Care Packages for a large government agency servicing rural and remote regions. My large team of case managers use eHCP in the clients home to discuss and agree the goals and design the services to best suit the clients needs. Having all the required data electronically has supported the case managers to optimise the use of the individualised budget and has given flexibility, control and transparency to the client and their family.
The team at e-Tools are very professional, highly responsive and proactive and have become an essential enabler for our package program. I am really not sure how we would have been able to deliver such a complex program without their support.

I have been using NeRA for a year and have found it to be a time saving benefit to me when preparing resident agreements. As a medium sized stand-alone facility where there are very few administrative staff one of the challenges is to keep abreast of the many changes to fees and charges. NeRA automatically incorporates these changes into new agreements making it a simple process to prepare them. NeRA includes all the information required under the Act yet still allows for individual requirements to be added. Specific facility requirements can be automatically generated into all agreements and individual resident requirements can also be included as a 'once-off' item. Back up support is readily available and I never feel that I am being a nuisance when I call. I would strongly recommend NeRA to any residential aged care facility.