Support at Home (SAH) resources

Last updated: 26-05-2025

The Support at Home (SAH) information below is compiled by e-Tools Software to serve as a general guide for registered providers. It will include summarised milestones, important guides and tips for the SAH transition, leading up to 1 July 2025.

Please take time to conduct your own research to understand the new rules and ensure you cover all aspects of the transition to meet your new obligations. There is a mountain of information to absorb and processes to update before the transition date. You’ll find the information you need on the Department of Health and Aged Care website, but we have listed key Department links to get you started below, which we’ll update accordingly.

*NEW* Manual Version 3.0

Support at Home Program Manual Version 3.0

The Department has released v3.0 of the Support at Home program manual (publication date 17 June 2025). The primary changes to this version of the manual are:

• Chapter 7.0: New chapter outlining requirements for starting funded aged care services, including service agreements.
• Chapter 8.0: Redraft of the care management chapter.
• Chapter 13.0: Additional information for the AT-HM Scheme.
• Chapter 18.0: New information about interactions between Support at Home and other aged care programs.

Please ensure you refer to this new version. [23-06-2025]

The pitfalls and opportunities of change and pricing autonomy [article]

Published article in Hello Leaders, written by David Powis, Managing Director of e-Tools Software

Change tends to disrupt the status quo, brings uncertainty, adds workload and pressure. With Support at Home on the horizon, challenges lie ahead for providers. Read our article on the pitfalls & opportunities of change & pricing autonomy. [22-04-2025]

Digital Readiness Checklist

New Aged Care Act – A digital readiness checklist for providers

This publication covers activities to help providers achieve mission-critical changes relating to digital readiness, in the lead up to the implementation of the new Aged Care Act on 1 July 2025. [02-04-2025]

Closed Grant Opportunity for Thin Markets

Current Grant Opportunity View – GO7600

ENDED | Closed Grant Opportunity for Support at Home Thin Markets (rural, remote or specialised) available to HCP & STRC providers, to be used flexibly for appropriate business & service delivery expenses. [31-03-2025]

ENDED | The closing date of this grant is 23 April 2025, 2:00pm ACT Local Time.

Transition Guide

e-Tools Support at Home Transition Guide
Summary of actions HCP providers should take now before 1 July 2025 to meet Department timelines [31-03-2025]

Key Department SAH Links

Program manual
Guide designed to assist providers understand & comply with the SAH program rules, procedures & obligations [23-06-2025]

Handbook
Outlines core components of the program design and arrangements from 1 July 2025 [31-03-2025]

Provider transition guide
Guide for actions HCP & STRC providers should take to be operationally ready to transition to the SAH program [31-03-2025]

Service list
Outlines the services that participants can access under the SAH program [31-03-2025]

Claims and payments business rules guidance
Business guidance on claims & payments for providers who will be operating under Support at Home from July 2025 [31-03-2025]

How the new aged care regulatory model will work
Changes in the way providers enter the system, registration obligations, conditions, categories plus the regulatory options available to ACQSC [31-03-2025]

The e-Tools Support at Home software (eSAH) demonstration version is ready. Book in for an online tour to see what the software is all about. Please reach out if on jburley@e-tools.com.au for bookings.

Support at Home timelines & information sourced from the Department of Health & Aged Care website. Please ensure you refer to the Department website for complete details & latest resources, as some information is still being updated. The information is correct at the date of publication and is subject to change.