Support at Home (SAH) resources – recent updates

Last updated: 15-09-2025

The Support at Home (SAH) information below is compiled by e-Tools Software to serve as a general guide for registered providers. It will include summarised milestones, important guides and tips for the SAH transition on 1 November 2025.

Please take time to conduct your own research to understand the new rules and ensure you cover all aspects of the transition to meet your new obligations. We have listed key Department links to get you started below, which we’ll update accordingly. However, please ensure you refer to the Department website for the latest resources and document versions, as information is still being updated by the Department on a regular basis.

Manual Version 4.0 *NEW*

Support at Home Program Manual Version 4.0

The Department has released Version 4.0 of the Support at Home program manual (publication date 15 September 2025). The primary changes to this version of the program manual are:

• Finalisation of all content placeholders and legislative references.
• Chapter 2.0: New information about the Provider Requirements Search tool.
• Chapter 3.0: New information about financial reporting.
• Chapter 6.0: Subsidy indexation for ongoing classifications; additional information on the single provider model; definition of a service delivery branch; new information on interim funding.
• Chapter 7.0: Additional information for service agreements.
• Chapter 8.0: Additional information for calculation of care management funding; new information on care plans for interim funding.
• Chapter 9.0: New information on management of participant portion HCP unspent funds; additional information on contribution rates for transitioned and grandfathered HCP care recipients; new information and case study on the recovery or refund of participant contributions.
• Chapter 10.0: New information about reimbursements for services.
• Chapter 11.0: New information about reimbursements for services delivered by a third-party worker including update to process map for engaging a third-party worker.
• Chapter 13.0: New information about reimbursements for assistive technology.
• Chapter 16.0: New information about evidence for claiming.
• Chapter 18.0: New information about interaction between Support at Home and CHSP. Updated information for the Disability Support for Older Australians (DSOA) program and the Continence Aids Payment Scheme (CAPS).

[15-09-2025]

Digital Readiness Checklist *RECENT UPDATE*

New Aged Care Act – A digital readiness checklist for providers

Updated in August 2025, this publication covers activities to help providers achieve mission-critical changes relating to digital readiness, in the lead up to the implementation of the new Aged Care Act on 1 November 2025. [28-08-2025]

The pitfalls and opportunities of change and pricing autonomy [article]

Published article in Hello Leaders, written by David Powis, Managing Director of e-Tools Software

Change tends to disrupt the status quo, brings uncertainty, adds workload and pressure. With Support at Home on the horizon, challenges lie ahead for providers. Read our article on the pitfalls & opportunities of change & pricing autonomy. [22-04-2025]

Closed Grant Opportunity for Thin Markets

Current Grant Opportunity View – GO7600

ENDED | Closed Grant Opportunity for Support at Home Thin Markets (rural, remote or specialised) available to HCP & STRC providers, to be used flexibly for appropriate business & service delivery expenses. [31-03-2025]

ENDED | The closing date of this grant is 23 April 2025, 2:00pm ACT Local Time.

Key Department SAH Links

Program manual
Guide designed to assist providers understand & comply with the SAH program rules, procedures & obligations [15-09-2025]

Handbook
Outlines core components of the program design and arrangements from 1 November 2025 [31-03-2025]

Provider transition guide
Guide for actions HCP & STRC providers should take to be operationally ready to transition to the SAH program [25-07-2025]

Service list
Outlines the services that participants can access under the SAH program [04-08-2025]

Claims and payments business rules guidance
Business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025 [12-08-2025]

How the new aged care regulatory model will work
Changes in the way providers enter the system, registration obligations, conditions, categories plus the regulatory options available to ACQSC [31-03-2025]

The e-Tools Support at Home software (eSAH) demonstration version is ready and sandbox version will be released in September. Book an online demo to see the great features available in eSAH that will make it easy to follow the new SAH rules. Please reach out on sales@e-tools.com.au to organise your free demo.

Support at Home timelines & information sourced from the Department of Health & Aged Care website. The information is correct at the date of publication and is subject to change.