Support at Home (SAH) resources – recent updates
Program Manual, grant opportunities & many other resources for Support at Home program providers. Check this page for up-to-date resources & info.
Last updated: 05-01-2026
The Support at Home (SAH) information below is compiled by e-Tools Software to serve as a general guide for registered providers. It will include important guides and tips for the Support at Home program commencing 1 November 2025.
Please take time to conduct your own research to understand the new rules and ensure you cover all aspects of the transition to meet your new obligations. We have listed key Department links to get you started below, which we’ll update accordingly. However, please ensure you refer to the Department website for the latest resources and document versions, as information is still being updated by the Department on a regular basis.
Support at Home Program – Thin Markets (rural, remote and specialised) 2025-26 (Round 2)
Current Grant Opportunity View – GO7988
Applications for Round 2 of the Support at Home Thin Markets (rural, remote and specialised) 2025-26 Grants (GO7988) are now open. These grants help ensure that older people living in rural and remote areas, and those from diverse backgrounds and life experiences, can access affordable, high-quality in-home care. The grants provide flexible funding to eligible Support at Home providers to support service delivery and help set reasonable prices for aged care services operating in thin markets. [05-01-2026]
The closing date of this grant is 14 January 2026, 2:00pm ACT Local Time.
Manual Version 4.2
Support at Home Program Manual Version 4.2
The Department released Version 4.2 of the Support at Home program manual in December 2025. Please refer to this latest version.
[05-01-2026]
Digital Readiness Checklist
New Aged Care Act – A digital readiness checklist for providers
Updated in October 2025, this publication covers activities to help providers achieve mission-critical changes relating to digital readiness, in the lead up to the implementation of the new Aged Care Act on 1 November 2025. [05-01-2026]
The pitfalls and opportunities of change and pricing autonomy [article]
Published article in Hello Leaders, written by David Powis, Managing Director of e-Tools Software
Change tends to disrupt the status quo, brings uncertainty, adds workload and pressure. With Support at Home on the horizon, challenges lie ahead for providers. Read our article on the pitfalls & opportunities of change & pricing autonomy. [22-04-2025]
Key Department SAH Links
Program manual
Guide designed to assist providers understand & comply with the SAH program rules, procedures & obligations [15-09-2025]
Handbook
Outlines core components of the program design and arrangements from 1 November 2025 [31-03-2025]
Provider transition guide
Guide for actions HCP & STRC providers should take to be operationally ready to transition to the SAH program [25-07-2025]
Service list
Outlines the services that participants can access under the SAH program [04-08-2025]
Claims and payments business rules guidance
Business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025 [12-08-2025]
How the new aged care regulatory model will work
Changes in the way providers enter the system, registration obligations, conditions, categories plus the regulatory options available to ACQSC [31-03-2025]
The e-Tools Support at Home software (eSAH) has been successfully implemented and used across hundreds of service providers. Book an online demo to see the great features that make it easy to follow the new SAH rules and remain compliant. Please reach out on sales@e-tools.com.au to organise your free demo.
Support at Home timelines & information sourced from the Department of Health & Aged Care website. The information is correct at the date of publication and is subject to change.
