You'll automatically receive a reference number when you use these methods.
We will forward your enquiry to the relevant team member who will be able to assist you.
If you need to follow up on the same matter, you can use the reference number provided.
If you don't have login access to our support portal, request free access via email@example.com and we'll set you up in just minutes.
Client support portal
Why use our support portal? You can lodge your enquiry by creating a ticket through the portal and monitor the status of your ticket/enquiry. The portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource.
COVID-19 support continues for all clients
Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our support email system or support portal.
ePC [electronic Police Check] software has made my life much easier. It relieves the worry of this new legislation - it’s like a weight has been lifted off my shoulders. As a Manager of an Aged Care Facility I have enough things to be concerned about and because of ePC there is one less burden. When it came time for the support contact by the accreditation agency, the assessor was pleased with the system we had in place - thanks to ePC and the people behind it! I highly recommend this product.
Strathfield Home for the Aged, NSW
I have always found doing the financial paperwork with new residents quite daunting however since using NeRA software it has taken the stress out of it. It is user friendly, quick, cost effective, ensures that you are complying with the legislative standards and the admission process runs so smoothly. I recommend it to any facility. The back up service is very prompt and there is always someone to talk to if you have any problems.
Kerralyn Bullock, Care Manager
Greater Hume Aged Services, NSW
As the Admissions Coordinator for the Royal Australian Air Force Association's six facilities I have found the NeRA software indispensable. Having used NeRA for nearly two years I have found it user friendly, efficient and accurate.The back up service is always readily available, efficient and effective in trouble shooting and offering helpful advice. I recommend NeRA to any aged care service.
Aileen Williams, Admissions Coordinator
Royal Australian Air Force Associaton of WA