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SUPPORT

Support is a key part of the e-Tools service offering

When you purchase e-Tools Software applications, you also gain support, partnership and commitment from the entire e-Tools team.


SUPPORT

Our partnership with you

As an Aussie company that has supported providers for over 15 years, our partnership with you is a commitment which includes: 

  • quality software applications that are responsive to industry needs and changes
  • ongoing software assistance from a helpful and informative client support team
  • emphasis on training and general support, based on our team’s extensive experience
  • access to our knowledgeable consultants for additional advice on compliance or financial matters. 

e-Tools clients - Your first point of contact 

If you're an existing e-Tools client, your first point of contact is our Support Team, via our support portal or support email (see steps below).

This is important as it ensures your enquiry can be tracked and responded to in a timely manner. 

  • Email support@e-tools.com.au or link to our support portal.
  • You'll automatically receive a reference number when you use these methods. 
  • We will forward your enquiry to the relevant team member who will be able to assist you. 
  • If you need to follow up on the same matter, you can use the reference number provided.
  • If you don't have login access to our support portal, request free access via support@e-tools.com.au and we'll set you up in just minutes. 

Client support portal

Why use our support portal? You can lodge your enquiry by creating a ticket through the portal and monitor the status of your ticket/enquiry. The portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource. 

COVID-19 support continues for all clients

Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our support email system or support portal.  





Testimonials

  • I have been using NeRA software for twelve months. I find NeRA software very user friendly, it has been a great time saver in generating agreements and ensures the admission process of residents runs as smoothly as possible. As a stand alone facility time is always a very scarce resource and this product saves a lot of time. The automatic update feature takes all the worry of fees and charges being out of date. Having the flexibility to individually tailor our agreements using information which is specific to our facility is also major benefit. The back up support is very prompt and there is always someone to talk to over the phone. I would recommend this product to any facility, large or small, stand alone or conglomerate, it is an easy and cost effective way to ensure compliance with legislative requirements.

    Michael Iles, Administration St. Michael’s Residential Care, WA
  • As the Admissions Coordinator for the Royal Australian Air Force Association's six facilities I have found the NeRA software indispensable. Having used NeRA for nearly two years I have found it user friendly, efficient and accurate.The back up service is always readily available, efficient and effective in trouble shooting and offering helpful advice. I recommend NeRA to any aged care service.

    Aileen Williams, Admissions Coordinator Royal Australian Air Force Associaton of WA
  • Restvale Aged Care has been using the NeRA Resident Agreement software for over 12 months with much success. Based on this we have recently purchased the eRAD Bond Register software which ensures we are complying with the most up-to-date legislative changes to the Aged Care Act, thus giving us more confidence in our reporting to the Department. We have found both these programmes user friendly and would highly recommend them to any Aged Care Facility.

    Karen Wood, Administration Finance Manager Lobethal & District Aged Homes Inc, SA


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