Client Support
Ongoing, accessible support for our clients is something we make a priority. Providers have trusted e-Tools for nearly 2 decades for robust software & support from real, experienced people.
Contact the e-Tools Support Team
Providing accessible, exceptional client support is a commitment we make as one of the most trusted aged care software providers in Australia. We have a local support team based in Melbourne, ready to assist with your enquiries, no matter where you are.
We encourage clients to use our Support Portal ticketing system – this helps ensure enquiries are logged, tracked and responded to promptly.
You can also reach us by email or phone:
03 9573 3277
Not an e-Tools Software client? Head over to our Contact page to send us your enquiry.
Online Support Link
Use the link below to connect with us, when we set up an online meeting via TeamViewer:
Support Portal
By signing up to the e-Tools Support Portal, you get access to an extensive range of resources, shown below. The Support Portal is free for all clients.
- Ticketing system with tracking number
- Guides, useful tips
- Software release notes
Existing clients who already have login details
Log In below to access our Support Portal & ticketing system.
Existing clients without login details
Sign up below or email support@e-tools.com.au to request your login.
Tutorial Videos
To help you get the best out of our Mobile Apps, we have developed a range of short tutorial videos. Share with your clients, their families or loved ones.
→ View Videos
Training Your Staff
Your workforce is your biggest asset. Ensure new & existing staff are competent in the use of our software to deliver quality outcomes for your organisation. Training can be delivered online or F2F.
Consulting Support
Understanding legislative requirements can be difficult but necessary to meet compliance. We have consultants who can explain the details & the way our software interacts with the legislation.
Customisable Solutions
Training, consulting & software can be adapted to meet your needs & evolve with you. Speak with our friendly team about a solution that fits in with your requirements.
Web Hosting Service
For secure data access from anywhere, e-Tools offers a cost-effective service via Amazon AWS Web Hosting. For increased support, with your approval, we can login to assist with issues promptly.