When you purchase e-Tools Software applications, you also gain support, partnership and commitment from the entire e-Tools team.
Our partnership with you
As an Aussie company that has supported providers for over 15 years, our partnership with you is a commitment which includes:
- quality software applications that are responsive to industry needs and changes
- ongoing software assistance from a helpful and informative client support team
- emphasis on training and general support, based on our team’s extensive experience
- access to our knowledgeable consultants for additional advice on compliance or financial matters.
e-Tools clients - Your first point of contact
If you're an existing e-Tools client, your first point of contact is our Support Team, via our support portal or support email (see steps below).
This is important as it ensures your enquiry can be tracked and responded to in a timely manner.
- Email support@e-tools.com.au or link to our support portal.
- You'll automatically receive a reference number when you use these methods.
- We will forward your enquiry to the relevant team member who will be able to assist you.
- If you need to follow up on the same matter, you can use the reference number provided.
- If you don't have login access to our support portal, request free access via support@e-tools.com.au and we'll set you up in just minutes.
Client support portal
Why use our support portal? You can lodge your enquiry by creating a ticket through the portal and monitor the status of your ticket/enquiry. The portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource.
COVID-19 support continues for all clients
Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our support email system or support portal.
Testimonials
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As a small provider, we have found the suite of e-Tools products that we use to be invaluable. They have enabled us to implement a complete system for contracts management (eSA), meet all our prudential obligations in relation to accommodation bonds (eRAD), and streamlined the preventative and ad hoc maintenance we undertake (eMR). The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support available for the systems currently in use, as well as a commitment from e-Tools of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider. We would not hesitate to recommend e-Tools to other providers.
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In 2015 I managed the implementation of Consumer Directed Home Care Packages for a large government agency servicing rural and remote regions. My large team of case managers use eHCP in the clients home to discuss and agree the goals and design the services to best suit the clients needs. Having all the required data electronically has supported the case managers to optimise the use of the individualised budget and has given flexibility, control and transparency to the client and their family.
The team at e-Tools are very professional, highly responsive and proactive and have become an essential enabler for our package program. I am really not sure how we would have been able to deliver such a complex program without their support. -
I have found the software reduces the number of errors occurring, as prior to the software implementation we were relying on spreadsheets and formulas being right. Therefore we have a higher level of confidence that the data is right, especially when reporting to the Department. We have also found that we had been missing revenue we were entitled to.