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SUPPORT

Support is a key part of the e-Tools service offering

When you purchase e-Tools Software applications, you also gain support, partnership and commitment from the entire e-Tools team.


SUPPORT

Our partnership with you

As an Aussie company that has supported providers for over 15 years, our partnership with you is a commitment which includes: 

  • quality software applications that are responsive to industry needs and changes
  • ongoing software assistance from a helpful and informative client support team
  • emphasis on training and general support, based on our team’s extensive experience
  • access to our knowledgeable consultants for additional advice on compliance or financial matters. 

e-Tools clients - Your first point of contact 

If you're an existing e-Tools client, your first point of contact is our Support Team, via our support portal or support email (see steps below).

This is important as it ensures your enquiry can be tracked and responded to in a timely manner. 

  • Email support@e-tools.com.au or link to our support portal.
  • You'll automatically receive a reference number when you use these methods. 
  • We will forward your enquiry to the relevant team member who will be able to assist you. 
  • If you need to follow up on the same matter, you can use the reference number provided.
  • If you don't have login access to our support portal, request free access via support@e-tools.com.au and we'll set you up in just minutes. 

Client support portal

Why use our support portal? You can lodge your enquiry by creating a ticket through the portal and monitor the status of your ticket/enquiry. The portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource. 

COVID-19 support continues for all clients

Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our support email system or support portal.  





Testimonials

  • ePC [electronic Police Check] software has made my life much easier. It relieves the worry of this new legislation - it’s like a weight has been lifted off my shoulders. As a Manager of an Aged Care Facility I have enough things to be concerned about and because of ePC there is one less burden. When it came time for the support contact by the accreditation agency, the assessor was pleased with the system we had in place - thanks to ePC and the people behind it! I highly recommend this product.

    Vasa Selvakumaran Strathfield Home for the Aged, NSW
  • I have always found doing the financial paperwork with new residents quite daunting however since using NeRA software it has taken the stress out of it. It is user friendly, quick, cost effective, ensures that you are complying with the legislative standards and the admission process runs so smoothly. I recommend it to any facility. The back up service is very prompt and there is always someone to talk to if you have any problems.

    Kerralyn Bullock, Care Manager Greater Hume Aged Services, NSW
  • As the Admissions Coordinator for the Royal Australian Air Force Association's six facilities I have found the NeRA software indispensable. Having used NeRA for nearly two years I have found it user friendly, efficient and accurate.The back up service is always readily available, efficient and effective in trouble shooting and offering helpful advice. I recommend NeRA to any aged care service.

    Aileen Williams, Admissions Coordinator Royal Australian Air Force Associaton of WA


Call 03 9573 3277 or Email .(JavaScript must be enabled to view this email address)

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