We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.
Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.
Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.
What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in a shopping cart and logging in or out of the website.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However cookies allow you to take full advantage of some of our features, and we thus recommend that you leave them turned on.
We have been using NeRA Resident Agreements for 2 years and find the system a great comfort and time saver. We no longer have to monitor and update manual documents and document control systems for legislation, fee and other changes. The updated feature covers all that for us with the added benefit that the legal aspects are monitored by John Hogan and Associates. An agreement take about 10 minutes at most to create, it provides automatic storage and it is easy to revisit and make adjustments if necessary. Residents find the wording clear and the description of terms to be easily understandable. The system has significant and clear advantages over our previous internal "manual" process and we find it excellent value for money.
Sean McKeon, CEO-Bentleigh Manor
Retirement Aged Care Management, Victoria
I have been using NeRA for a year and have found it to be a time saving benefit to me when preparing resident agreements. As a medium sized stand-alone facility where there are very few administrative staff one of the challenges is to keep abreast of the many changes to fees and charges. NeRA automatically incorporates these changes into new agreements making it a simple process to prepare them. NeRA includes all the information required under the Act yet still allows for individual requirements to be added. Specific facility requirements can be automatically generated into all agreements and individual resident requirements can also be included as a 'once-off' item. Back up support is readily available and I never feel that I am being a nuisance when I call. I would strongly recommend NeRA to any residential aged care facility.
Ann Turnbull, Chief Executive Officer
Lynden Aged Care, Victoria
Amarina Aged Care has being a very satisfied user of e-Tools' National electronic Resident Agreement (NeRA) for over 3 years. We recently installed the electronic Refundable Accommodation Deposit (eRAD) which, now integrated with the NeRA software, gives us a high level of confidence in the management of Amarina's Residents Bonds program, as the software meets all compliance requirements while giving us simple, clear management reports. We have found e-Tools very supportive of its products and I have no hesitation in recommending the e-Tools products to potential customers.
Allan Gordon, Operations Manager
Amarina Aged Care (QLD)