We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.
Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.
Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.
What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in a shopping cart and logging in or out of the website.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However cookies allow you to take full advantage of some of our features, and we thus recommend that you leave them turned on.
Our purchase of eREC has proven to be most beneficial and has significantly reduced the time we were spending reconciling the paper based Medicare Payment Statement with our eHCP application. The use of eREC simplifies the reconciliation process and ensures the data provided to Medicare and entered into eHCP correlates and is correct.
The Corrective Action section in eREC has easy to understand prompts. This along with the on-line support provided by e-Tools ensures support is readily available. The ability to download the end report also provides evidence of accuracy for our accounts department.
It is refreshing to note that e-Tools continues to work with their customers, acknowledging feedback and providing online and phone support. They continue to work towards providing extra features and updating their software.
Kevan McNamara and Kylie Jenkins
Moyne Health Services, VIC
Continuing Health Care has been using the NeRA resident agreement program since the beginning of the year and we are very happy with the program. It is user friendly, has saved us time and resources as it automatically updates the financial details to match the legislation. We have also found that the technical support staff are also very helpful. Since this program was such a success we have now purchased the electronic Bonds Register to help us be more efficient once again. I highly recommend this program to all aged care facilities.
Cynthia Tranchita, Administrator
Continuing Health Care Group, WA
Woolgoolga Aged Care Centre is a 64 bed not for profit, community owned Aged Care Facility in the small community of Woolgoolga on the mid north coast of provide low care, high care and respite residential aged care. We also have 30 independent living units and operate with a small Management team with limited administrative assistance. Approximately 12 months ago we began using e-Tools Electronic Resident Agreements which we found to be an excellent product, saving time and eliminating administrative errors. When e-Tools introduced the Electronic Bond Register software, we had no hesitation in using this product. Prior to using eRAD I was using Excel as our bond register, whilst an accurate record was kept, it was a cumbersome and time consuming process each month. The eRAD is also an excellent product and I would highly recommend use by any aged care facility holding Aged Care Accommodation Bonds. Support from the team at e-Tools is also excellent. Their response to requests for assistance is done in a timely and courteous manner. Thank-you to all the staff at e-Tools, you have produced and support two great products.
Kerri Hewitt, Finance Manager
Woolgoolga and District Retirement Village Ltd, NSW