We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.
Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.
Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.
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We are a multi site operator and since installing NeRA we are now efficiently, effectively and accurately record resident agreements for all of our new residents (respite included). We have the comfort that the information is always up to date and nothing is missed. We are also able to use the sorting capabilities to review new resident agreements and track our new resident admissions. Our accounts department also has access to this tool and in that way they access the actual resident agreement. By them doing this they can then charge all fees accurately and not wait for the facility to contact them with the details. A great additional tool to our business that we wish we had installed years before.
Darrell Clark, General Manager
Parkwood Aged Care, VIC
Woolgoolga Aged Care Centre is a 64 bed not for profit, community owned Aged Care Facility in the small community of Woolgoolga on the mid north coast of provide low care, high care and respite residential aged care. We also have 30 independent living units and operate with a small Management team with limited administrative assistance. Approximately 12 months ago we began using e-Tools Electronic Resident Agreements which we found to be an excellent product, saving time and eliminating administrative errors. When e-Tools introduced the Electronic Bond Register software, we had no hesitation in using this product. Prior to using eRAD I was using Excel as our bond register, whilst an accurate record was kept, it was a cumbersome and time consuming process each month. The eRAD is also an excellent product and I would highly recommend use by any aged care facility holding Aged Care Accommodation Bonds. Support from the team at e-Tools is also excellent. Their response to requests for assistance is done in a timely and courteous manner. Thank-you to all the staff at e-Tools, you have produced and support two great products.
Kerri Hewitt, Finance Manager
Woolgoolga and District Retirement Village Ltd (NSW)
I have found the software reduces the number of errors occurring, as prior to the software implementation we were relying on spreadsheets and formulas being right. Therefore we have a higher level of confidence that the data is right, especially when reporting to the Department. We have also found that we had been missing revenue we were entitled to.
Helen Symes, Finance Manager
Wimmera Health Care Group (VIC)