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SUPPORT EMAIL OR SUPPORT PORTAL: Your First Point of Contact



SUPPORT EMAIL OR SUPPORT PORTAL: Your First Point of Contact

25-08-20

If you need help with your software, please contact us first via our Support Email or Support Portal. This is important to ensure your enquiry can be tracked and responded to in a timely manner. More information...

Option 1: Email support@e-tools.com.au 

Option 2: Visit the e-Tools Support Portal

To access our Support Portal, request your free login access if you don't have one via support@e-tools.com.au and we'll set you up in just minutes. 

Both methods above will ensure your enquiry is attended to promptly and forwarded to a team member who will make contact with you. 

Why use our Support Portal? 

You can lodge your enquiry by creating a ticket through the Portal and then monitor the status of your ticket/enquiry. The Portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource. 

COVID-19 support update:

Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our Support Email or Support Portal. 

Thank you.

The e-Tools Team




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