Team Viewer Login Support Request a Demo PHONE 03 9573 3277

SUPPORT EMAIL OR SUPPORT PORTAL: Your First Point of Contact



SUPPORT EMAIL OR SUPPORT PORTAL: Your First Point of Contact

01-06-20

If you need help with your software, please contact us first via our Support Email or Support Portal. This is important to ensure your enquiry can be tracked and responded to in a timely manner. Steps and information...

1. Email support@e-tools.com.au or link to our Support Portal.

2. You'll automatically receive a reference number when you use these methods to contact us. 

3. We will forward your enquiry to the relevant team member who will be able to assist you. 

4. If you need to follow up on the same matter, you can use the reference number provided.

If you don't already have login access to our Support Portal, request free access via support@e-tools.com.au and we'll set you up in just minutes. 

Why use our Support Portal? You can lodge your enquiry by creating a ticket through the Portal and then monitor the status of your ticket/enquiry. The Portal also contains useful resources, guides and release notes. We highly encourage you and your staff to sign up to use this free client resource. 

Please note our general support phone will not be attended to during the COVID-19 restrictions, as our staff are working from home. Rest assured, your enquiry will be attended to promptly via our support email system or support portal. 

Thank you.

The e-Tools Team




Other e-Tools News Articles & Events

Dealing with Staff Record Management Issues during the Pandemic
Dealing with Staff Record Management Issues during the Pandemic
28-07-20

The flu vaccination is extremely important now, particularly in residential aged care. Staff should be…

More information...
New Pricing Deadline - Convert All Existing Home Care Consumers
New Pricing Deadline - Convert All Existing Home Care Consumers
29-06-20

Have you transitioned all your pre-1 July 2019 home care consumers to the new pricing standard?

More information...
E-TOOLS NEWSLETTERS
E-TOOLS NEWSLETTERS
11-05-20

Access the latest issue and archived issues of the e-Tools newsletters here.

More information...
COVID-19’S Double Whammy for Providers
COVID-19’S Double Whammy for Providers
30-04-20

Once the COVID-19 crisis has passed, what the aged care industry does not need is to suffer a “double…

More information...


Call 03 9573 3277 or Email .(JavaScript must be enabled to view this email address)

See our apps live in action on your own computer and experience what they can offer you Request a Demo