Additional services became a hot topic in the aged care industry last year. No doubt about it, additional services will mean extra work and in some cases it may mean a shift in the way you think about the services you provide. But it also means extra income and who doesn’t need that right now? It doesn’t have to be that complicated. Sure you need some good planning and systems in place but in this consumer driven world we live in, you need to bring your A game if you are going to survive.
You probably have some kind of technology in place to assist with the management of the daily administration tasks of running your aged care facility. It could be anything from a simple spreadsheet or an all-inclusive operating system with all the latest bells and whistles. Regardless of what system you have, it can be a valuable exercise to regularly review your software systems, to ensure it meets your needs and expectations.
Perhaps you already know that some areas of your software are lacking or don’t work as well as they should or aren’t really fulfilling your changing needs? The problem is that everyone is too busy with the day to day running of the business that there is no time to conduct a full review your software systems.
A new home care system means the opportunity to check existing records, review processes and look for improvements in managing care for your consumers. However it’s important to get off on the right foot! By setting up your new system you will be in the best place to make sure you can use its features effectively and maximise its benefits.
When we think of home support, the very name of it conjures up assisting someone to remain independent at home. Many home support services focus on this need, and the best care plans and services provide this support for elderly people at an entry level. However, home support providers may also provide care away from home. Managing activities that are not delivered at home, and often to a group, presents its own special set of challenges. What can you do to ensure you stay on top of things?
The national Commonwealth Health Support Programme (CHSP) has brought in a new era of service provision, standards and reporting. In a complex and ever-changing environment like aged care where future compliance requirements are unknown, being able to predict the future would be amazing! Since that is not always possible, utilising the data that you have to help you plan, grow or develop your business, no matter what the requirements, is vital.
In a heavily compliant driven industry like aged care, technology can make a real difference in reducing human error and easing the burden on staff. What are the top three common mistakes when it comes to technology and software usage, and what are the ways to overcome these mistakes?
With the Department’s strong stance and latest policy on the management of Additional Service Fees, aged care providers are confronted with yet another change. This change, however, can be turned into a positive for your aged care organisation, so I thought it would be timely to raise a couple of issues that you may not have considered in regard to “Additional Service”. First of all, Additional Service is not be confused with Extra Service.
As an aged care provider, you are faced with many different challenges in all facets of your business. Technology is often the answer to some of these challenges, but the decision to invest in a system should not be taken lightly, as you need a system that you and your staff will find easy to use, is responsive to the ever-changing Government and industry regulations and at the end of the day, will keep your business compliant and financially viable.
This infographic will shed some light on why it's important to have an intuitive software system that helps you to manage your accommodation payments efficiently.
The introduction of the LLLB changes has meant a significant change to the way accommodation payments are negotiated and managed. Since July 2014 more aged care residents have been required to make some form of financial contribution towards their accommodation costs. More payments, more options and more calculations!
As we all know, the structure of accommodation payments is unique to residential aged care. The same sets of rules do not apply to any other industry sector. It makes sense then to choose software designed specifically to manage payments under the new LLLB structure. Anything else is like trying to fit a square peg in a round hole.