Manage Transparency, Inclusiveness & Quality Challenges
Our range of software and mobile apps for home care is currently used and trusted by 200+ providers.
We encourage you to adopt our solutions now, to have the assurance that you'll transition smoothly to the Support at Home program by July 2025.
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eWorkforce Mobile App - Real Time Information
Info at Staff Fingertips 24/7
- Access service delivery schedules.
- Be notified of changes to service schedules.
- Latest care plans & handover notes.
Ensure Delivery of Safe, Quality Services
- Don’t risk your workforce using outdated information.
- Staff receive instant notifications, ensuring key scheduling changes are not missed.
- Respond instantly to changes – ability for staff
- Managers & staff can respond & action changes fast!
Improve Accuracy, Security & Productivity
- Enter notes on the app as soon as it occurs.
- Clients sign off electronically upon service completion.
- Closing off services will auto update source program (eHCP, eHSP, eNDIS).
- Record travel information to assist with payroll.
- Geolocation feature provides staff sign off location, for added staff security & audit purposes.
- Fingerprint & facial ID login option – convenient & secure.
eConsumer App - Consumer & Family Participation
Supporting your consumers to have choices and a voice in their service arrangements is essential under your provider obligations (Charter of Aged Care Rights & User Rights Principles 2014). eConsumer makes this possible.
eConsumer also provides families with a reassuring window into the care of their loved ones.
Service Appointments on One Screen
- Help consumers stay on top of upcoming appointments.
Appointment Rescheduling Requests
- Enable choice & flexibility in their service delivery arrangements.
- Providers review requests before approving.
- Optional to use, but an important feature for providers.
Consumer Statements
- Provide consumers & families with easy access to monthly HCP Consumer Statements
(available for NDIS in the near future). - Save time & postage costs
Feedback-Rating Tool to Support Feedback
- A feedback-rating tool enables consumers & families to submit feedback or complaints in a private platform.
Choice of 10 Languages
- Currently available in: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian & Spanish.
Fingerprint & Facial ID Login
- Convenient & secure login option for consumers.
Watch our latest eConsumer video >
Seamless Staff Scheduling
e-Tools Staff Records Management (eSRM)
Our mobile apps are driven by the eSRM software. eSRM is a powerful software that acts as a central repository for essential staff records, to meet Quality Standards requirements.
Staff records in eSRM, including classification and availability, combine with client service information from e-Tools Home Care Package (eHCP) software, to power our STAFF SCHEDULING module.
Service information is output to e-Tools’ eWorkforce and eConsumer Mobile Apps to complete the cycle of information from provider to staff and consumers.
Partner with e-Tools for a less stressful transition to Support at Home. Adopt our home care software & mobile apps now to ensure ongoing compliance.
