eConsumer Mobile App for Consumers & Families in Home Care and NDIS

Lead the Way in Service Excellence

A new era of transparency and communication has arrived for Home Care & NDIS providers, consumers and families.

eConsumer Mobile App is a major step forward in managing your consumer needs and provider responsibilities.

To meet current requirements and future changes, the eConsumer Mobile App enables you to share service information and encourage consumer participation, in a private and secure platform.

eConsumer Mobile App is subscription-based to allow you to add and remove users as your numbers change, for complete flexibility. Families and carers can be provided access to the services their loved ones are receiving as well.

Book Your Free Online Demo

Navigate Your Provider Requirements with Industry-Leading Features in eConsumer Mobile App

Provide Access to Service Information

Monthly Appointments on One Screen

  • Easy-view calendar that helps consumers stay on top of upcoming appointments.
  • Save consumer & staff time by having appointments available on-hand.

Appointment Rescheduling Requests

  • Empower consumers to make choices about their service delivery arrangements.
  • Optional feature for providers to use, but is important in supporting consumer choice under the User Rights Principles 2014.

Save Time & Costs, Enable Participation

Consumer Statements on App

  • Save significant costs & admin time by uploading Consumer Statements to the app.
  • Consumers can access their current & historical Statements easily.

^ Available for HCP recipients, with plans to expand to NDIS participants & 2025 Support at Home Program.

Feedback in a Private Platform

  • Support your consumers to submit feedback or complaints, to meet your provider responsibility under the User Rights Principles 2014.
  • Gain valuable input on what you’re doing well & identify issues to be addressed, in a private platform.

Protect Information & Support Diversity

Fingerprint & Facial ID Unlock

  • Convenient & secure login option for consumers.

Translated to Multiple Languages

  • Currently with a choice 10 translated languages: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian and Spanish.


The ability to share information with consumers and provide families with a reassuring window into the care of their loved ones has never been easier.

eConsumer Mobile App is powered by our e-Tools Staff Records Management (eSRM) software application, which connects to a staff scheduling function and the ‘eWorkforce’ staff mobile app.



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