Your Pathway to Becoming a 5 STAR Provider & a Leader in Service Excellence!
Embrace the notion of consumer and family involvement in the care and service delivery process.
eConsumer Mobile App empowers consumers to participate in their service arrangements and enables families to be involved in the care process of their loved ones.
Appointment bookings, appointment change requests & consumer statements are all on the app! Lead the Way in Service Excellence
eConsumer is subscription-based to allow you to add and remove users as your numbers change, for complete flexibility.
eConsumer Mobile App empowers consumers to participate in their service arrangements and enables families to be involved in the care process of their loved ones.
Appointment bookings, appointment change requests & consumer statements are all on the app! Lead the Way in Service Excellence
eConsumer is subscription-based to allow you to add and remove users as your numbers change, for complete flexibility.
Obligation-Free Demo
Keen to know how eConsumer works? Just ask for your free online demo.
Support Your Consumers & Meet Your Provider Responsibilities
Navigate your provider responsibilities with confidence under the Quality of Care Principles 2014 and User Rights Principles 2014. The industry-leading features in eConsumer are designed to make it easy for you to manage your requirements and support consumers and families.
Provide Consumers & Families with Access to Service Information
Appointments on One Screen
- Help consumers stay on top of upcoming appointments with an easy-view calendar.
Ability to Request Appointment Changes
- Empower consumers to have some flexibility in their service delivery arrangements. Providers will get to review requests before authorising.
- Optional feature, but important in supporting consumer choice under the User Rights Principles 2014.
Consumer Statements & Feedback Tool in a Secure Platform
Consumer Statements on App
- Provide consumers & families with easy & secure access to current & historical statements.
- Save significant costs & time by uploading statements to the app.
^ Available for HCP recipients, with plans to expand to NDIS participants & 2025 Support at Home Program.
Support Consumers to Provide Feedback
- A feedback-rating tool supports consumers to submit feedback or complaints.
- Meet your provider responsibility under the User Rights Principles 2014
- Gain valuable input & address issues in a private platform.
Protect Information & Support Diversity
Fingerprint & Facial ID Login
- Convenient & secure login option for consumers.
Translated to Multiple Languages
- A choice of 10 languages: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian and Spanish.
Ready to Discover More?
Reach out to arrange an online demo. Completely obligation-free, so you have nothing to lose!
