eConsumer Mobile App - Boost Your Service and Reputation
The eConsumer Mobile App enables consumer and family involvement in the care process. .
Industry-specific features empower consumers to participate in their service arrangements and allow families to have a reassuring window into the care of their loved ones.
Appointment bookings, appointment change requests & consumer statements are all on the app! Lead the way in service excellence and be ahead of your competitors.
Industry-specific features empower consumers to participate in their service arrangements and allow families to have a reassuring window into the care of their loved ones.
Appointment bookings, appointment change requests & consumer statements are all on the app! Lead the way in service excellence and be ahead of your competitors.
Request Free Demo
Keen to know how eConsumer works? Just ask for your free online demo.
Provide Consumers & Families with Access to Service Information
Appointments on One Screen
- Help consumers stay on top of upcoming appointments with an easy-view calendar.
Ability to Request Appointment Changes
- Empower consumers to have some flexibility in their service delivery arrangements. Providers will get to review requests before authorising.
- Optional feature, but important in supporting consumer choice under the User Rights Principles 2014.
Consumer Statements & Feedback Tool in a Secure Platform
Consumer Statements on App
- Provide consumers & families with easy & secure access to current & historical statements.
- Save significant costs & time by uploading statements to the app.
^ Available for HCP recipients, with plans to expand to NDIS participants & 2025 Support at Home Program.
Support Consumers to Provide Feedback
- A feedback-rating tool supports consumers to submit feedback or complaints.
- Meet your provider responsibility under the User Rights Principles 2014
- Gain valuable input & address issues in a private platform.
Protect Information & Support Diversity
Fingerprint & Facial ID Login
- Convenient & secure login option for consumers.
Translated to Multiple Languages
- A choice of 10 languages: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian and Spanish.
Ready to Discover More?
Reach out to arrange a free online demo.
If you’re going to the ACCPA Qld State Conference, join us for a live demo of eConsumer! We look forward to seeing you in person, or online if you are unable to make the conference.
