Managing Transparency, Communication & Inclusiveness
Our home care software and mobile apps will help you now and into the future. Onboard now to our home care software and mobile apps, and have the assurance that you will have a smooth transition to the Support at Home program by July 2025.
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eConsumer for Consumers & Families - Watch our latest video >
eConsumer - Enable Consumer & Family Participation
Supporting your consumers to have a choice and a voice in their service arrangements is essential under your provider obligations (Charter of Aged Care Rights & User Rights Principles 2014).
eConsumer makes this possible, and also provides families with a reassuring window into the care of their loved ones.
Service Appointments on One Screen
- Help consumers stay on top of upcoming appointments.
Appointment Change Requests
- Enable choice & flexibility in their service delivery arrangements.
- Providers review requests before approving.
- Optional to use, but an important feature for providers.
Consumer Statements
- Provide consumers & families with easy access to monthly HCP Consumer Statements
(available for NDIS in the near future). - Save time & postage costs
Support Consumer Feedback
- A feedback-rating tool enables consumers to submit feedback or complaints in a private platform.
Choice of 10 Languages
- Currently available in: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian & Spanish.
Fingerprint & Facial ID Login
- Convenient & secure login option for consumers.
eWorkforce - Latest Information On the Move
Care Workers Have Access to Info 24/7
- Service delivery schedules.
- Latest changes to service delivery schedules.
- Up to date care plans.
- Latest handover notes.
Ensure Delivery of Safe, Quality Services
- Don’t risk your workforce using outdated information.
- Respond instantly to changes in service scheduling -eWorkforce delivers notifications to staff, to ensure key service schedule changes are not missed.
- Managers & staff can respond & action changes fast!
Improve Accuracy, Security & Productivity
- Ability to enter notes on the app as soon as it occurs.
- Clients sign off electronically upon service completion.
- Record travel information (to assist with payroll).
- Fingerprint & facial ID login option – convenient & secure.
Seamless Staff & Service Scheduling
Complete the Cycle of Information
Tying it all together is the e-Tools staff scheduling module, offered through the e-Tools Staff Records Management (eSRM) software application.
Staff records, including classification and availability, and client information from e-Tools Home Care Package (eHCP) software, combine to provide you with a cohesive approach to assigning staff to services.
Specific service scheduling information is output to e-Tools’ eWorkforce and eConsumer Mobile Apps. Enabled with two-way communication for certain functions, this really is a solution that completes the cycle of information from provider to end user and vice versa.
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Adopt e-Tools’ home care software and mobile apps for a better way manage your services. We will help you transition smoothly to the Support at Home program by July 2025.
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