eConsumer & eWorkforce Mobile Apps for Home Care & NDIS

Lead the way in service excellence

The eConsumer and eWorkforce Mobile Apps link to e-Tools' home care and staff management software to provide a cohesive solution for home care providers.

Celebrating 20 years, e-Tools Software has been trusted by industry providers for effective ongoing compliance management. An experienced team, with a background in management consulting, understands the industry and how to help providers navigate upcoming challenges.

Onboard NOW to our home care software and mobile apps, to prepare for a smooth transition to the new Support at Home program by July 2025.

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eConsumer for Consumers & Families - Watch our latest video >

Enable Consumer & Family Participation

Supporting your consumers to be actively involved in their service arrangements is an essential part of your provider obligations, under the Charter of Aged Care Rights & User Rights Principles 2014.

eConsumer makes this possible, and also provides families with a reassuring window into the care of their loved ones.

Service Appointments on One Screen

  • Help consumers stay on top of upcoming appointments with an easy-view monthly calendar.

Appointment Change Requests

  • Enable choice & flexibility in their service delivery arrangements.
  • Providers review requests before approving.
  • Optional but important feature.

Consumer Statements 

  • Provide consumers & families with easy access to monthly HCP Consumer Statements.
  • Save time & postage costs.
    * Available for NDIS in the near future

Support Consumers to Provide Feedback

  • A feedback-rating tool supports consumers to submit feedback or complaints in a private platform.
  • Input can be used as leverage or help identify issues.

Choice of 10 Languages

  • Currently available in: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian & Spanish.

Fingerprint & Facial ID Login

  • Convenient & secure login option for consumers.

 

eWorkforce - Up To Date Service & Scheduling Info at Staff Fingertips

Deliver safe, high quality services consistently 

  • eWorkforce ensures your care workers always have the latest information at their fingertips.
  • While your care workers are on the move, changes in services or scheduling can happen unexpectedly. eWorkforce delivers prominent notifications to staff in an instant.

Information accessible by care workers on eWorkforce:

  • Service delivery schedules.
  • Latest changes to service schedules via prominent push notifications system.
  • Client care plans.
  • Handover notes.

Practical features for improved accuracy, security & productivity:

  • Ability to record notes directly on the app as soon as it occurs.
  • Clients can sign off electronically.
  • Record travel information (to assist with payroll).
  • Fingerprint & facial ID login option – convenient & secure.

 

Adopt e-Tools’ home care software & mobile apps now. e-Tools will help you transition smoothly to the Support at Home program by July 2025.

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