Managing Transparency, Communication & Compliance
The eConsumer and eWorkforce Mobile Apps link to e-Tools' home care and staff management software to provide a cohesive solution for home care providers.
Celebrating 20 years, e-Tools Software has been trusted by industry providers for effective ongoing compliance management. Our experienced team, with a background in management consulting, has a thorough understanding of how to help providers navigate ongoing challenges.
Onboard NOW to our home care software and mobile apps, to prepare for a smooth transition to the new Support at Home program by July 2025.
Celebrating 20 years, e-Tools Software has been trusted by industry providers for effective ongoing compliance management. Our experienced team, with a background in management consulting, has a thorough understanding of how to help providers navigate ongoing challenges.
Onboard NOW to our home care software and mobile apps, to prepare for a smooth transition to the new Support at Home program by July 2025.
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eConsumer for Consumers & Families - Watch our latest video >
Enable Consumer & Family Participation
Supporting your consumers to have a choice and a voice in their service arrangements is essential under your provider obligations (Charter of Aged Care Rights & User Rights Principles 2014).
eConsumer makes this possible, and also provides families with a reassuring window into the care of their loved ones.
Service Appointments on One Screen
- Help consumers stay on top of upcoming appointments with an easy-view monthly calendar.
Appointment Change Requests
- Enable choice & flexibility in their service delivery arrangements.
- Providers review requests before approving.
- Optional but important feature.
Consumer Statements
- Provide consumers & families with easy access to monthly HCP Consumer Statements
(available for NDIS in the near future). - Save time & postage costs
Support Consumers to Provide Feedback
- A feedback-rating tool supports consumers to submit feedback or complaints in a private platform.
- Input can be used as leverage or help identify issues.
Choice of 10 Languages
- Currently available in: English, Chinese, Dutch, Greek, Italian, Korean, Arabic, Vietnamese, Russian & Spanish.
Fingerprint & Facial ID Login
- Convenient & secure login option for consumers.
eWorkforce - Up To Date Information & Fast Response
Ensure delivery of safe, high quality services
- eWorkforce ensures your care workers always have the latest information at their fingertips.
- While your care workers are on the move, changes in services or scheduling can happen unexpectedly. eWorkforce delivers notifications to staff in an instant, to ensure these key changes are not missed.
- Managers & staff can respond & action changes fast!
Care workers have 24/7 access to:
- Service delivery schedules.
- Latest changes to service delivery schedules.
- Client care plans.
- Handover notes.
Practical features for improved accuracy, security & productivity:
- Ability to enter notes on the app as soon as it occurs.
- Clients can sign off electronically.
- Record travel information (to assist with payroll).
- Fingerprint & facial ID login option – convenient & secure.
Adopt e-Tools’ home care software & mobile apps now, to allow for a smooth transition to the Support at Home program by July 2025.
