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e-Tools Privacy Statement

Do we share the information we receive?

We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.

Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.

Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in a shopping cart and logging in or out of the website.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However cookies allow you to take full advantage of some of our features, and we thus recommend that you leave them turned on.


  • I have been using NeRA for a year and have found it to be a time saving benefit to me when preparing resident agreements. As a medium sized stand-alone facility where there are very few administrative staff one of the challenges is to keep abreast of the many changes to fees and charges. NeRA automatically incorporates these changes into new agreements making it a simple process to prepare them. NeRA includes all the information required under the Act yet still allows for individual requirements to be added. Specific facility requirements can be automatically generated into all agreements and individual resident requirements can also be included as a 'once-off' item. Back up support is readily available and I never feel that I am being a nuisance when I call. I would strongly recommend NeRA to any residential aged care facility.

    Ann Turnbull, Chief Executive Officer Lynden Aged Care, Victoria
  • As a small provider, we have found the suite of e-Tools products that we use to be invaluable. They have enabled us to implement a complete system for contracts management (eSA), meet all our prudential obligations in relation to accommodation bonds (eRAD), and streamlined the preventative and ad hoc maintenance we undertake (eMR). The beauty of e-Tools products are that the applications are extremely comprehensive while remaining straightforward to use and maintain. There is always prompt support available for the systems currently in use, as well as a commitment from e-Tools of ongoing development to address the ongoing challenges of management and reporting obligations for an aged care provider. We would not hesitate to recommend e-Tools to other providers.

    Chris Roberts, Chief Executive Officer Italian Aged Care Inc (WA)
  • Woolgoolga Aged Care Centre is a 64 bed not for profit, community owned Aged Care Facility in the small community of Woolgoolga on the mid north coast of provide low care, high care and respite residential aged care. We also have 30 independent living units and operate with a small Management team with limited administrative assistance. Approximately 12 months ago we began using e-Tools Electronic Resident Agreements which we found to be an excellent product, saving time and eliminating administrative errors. When e-Tools introduced the Electronic Bond Register software, we had no hesitation in using this product. Prior to using eRAD I was using Excel as our bond register, whilst an accurate record was kept, it was a cumbersome and time consuming process each month. The eRAD is also an excellent product and I would highly recommend use by any aged care facility holding Aged Care Accommodation Bonds. Support from the team at e-Tools is also excellent. Their response to requests for assistance is done in a timely and courteous manner. Thank-you to all the staff at e-Tools, you have produced and support two great products.

    Kerri Hewitt, Finance Manager Woolgoolga and District Retirement Village Ltd (NSW)

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