We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.
Business Transfers: As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.
Protection of our business and others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.
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Woy Woy Community Aged Care is a 94 bed facility and we purchased the eBR software program in 2010 after having successfully used the resident agreement software (NeRA). We find both programs to be very user friendly and they have saved us a great deal of time by cutting out the shuffling from inadequate software to cumbersome excel spreadsheets. The programs are integrated allowing easy information flow. The bond reports are easy to read and provide all the relevant information for both the organisation and the residents/families. The support staff were very helpful when we first set up the bond software and since purchasing the bond software a number of improvements to the system have been implemented improving the system even more. One of the best points to both programs is the immediate update of the software when any fees, retentions etc are changed thus ensuring that we are always up to date.
Woy Woy Community Aged Care Limited (NSW)
The Dalrymple Villa is a Low Care Aged Nursing Home in Charters Towers, Queensland. Recently, for the first time in over twelve years, the committee started asking for bonds. We had to formulate a bond agreement quickly, that looked professional, fitted all the legal requirements and incorporated the changing Government Legislation. We were fortunate to discover e-Tools Software (Universal Care Management Group) who not only met all of our legislative needs, but who offered fast and friendly customer service. The user friendly e-Tools software enabled us to reproduce our first Bond Agreement within fifteen minutes! The Dalrymple Villa is extremely impressed with this software and would highly recommend it to the aged care industry.
Catherine Heferen, Finance Officer
Dalrymple Villa Inc, QLD
As the Admissions Coordinator for the Royal Australian Air Force Association's six facilities I have found the NeRA software indispensable. Having used NeRA for nearly two years I have found it user friendly, efficient and accurate.The back up service is always readily available, efficient and effective in trouble shooting and offering helpful advice. I recommend NeRA to any aged care service.
Aileen Williams, Admissions Coordinator
Royal Australian Air Force Associaton of Western Australia